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KMID : 1145120160140040437
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Asian Journal of Beauty and Cosmetology
2016 Volume.14 No. 4 p.437 ~ p.448
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Effects of Emotional Labor and Work Environment on Retention Intention in Nurses
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Park Jum-Hyun
Kim Jung-A
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Abstract
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Purpose: This study was conducted to identify the influence of emotional labor and hospital environment on the retention intention among hospital nurses and to provide basic data for developing the organization management strategy in the nursing field.
Methods: Data were collected from 220 general hospital nurses working in H university hospital in located in Gyeonggi-do and analyzed using χ² test, independent t-test, one-way analysis of variance (ANOVA), Pearson correlation coefficient, and multiple regression performed using SPSS/WIN 17.0.
Results: Mean scores for emotional labor, work environment, and retention intention were 3.55, 2.23, and 4.47, respectively, on the scale of 5. Retention intention showed a significant negative correlation with the emotional disharmony index (r=?0.263) in the emotional labor category and a substantial positive correlation with the based nursing area index in the work environment. This indicates that a higher level of emotional labor demand could decrease the retention intention but a better work environment could increase the retention intention.
Conclusion: A better work environment and reduced emotional labor could increase the retention intention among hospital nurses, and this finding can help enhance basic data for developing the nursing organization management strategy.
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KEYWORD
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Emotional labor, Work environment, Retention intention, Nurse, Job
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